You can place an order with us through 5 different channels:
1. Order via Social Media (3 Options)All payment channels are protected with industry-standard security to ensure your information is safe.
Once your payment has been completed via your selected method, the system will automatically notify us of your transaction.
> If payment confirmation is received before 12:00 PM, we will ship your order in the afternoon on the same day, before the courier picks up for the daily dispatch.
> If payment confirmation is received after 12:00 PM, we will still prepare and ship your order later that day. However, it may miss the couriers pickup deadline, meaning your parcel will be collected and routed to the sorting center on the following business day.
Courier Pickup Deadline refers to the time when couriers collect packages from local drop-off points to send them to regional sorting centers for further distribution.
Orders placed after the pickup cutoff will begin processing the next day.
In rare cases of unforeseen circumstances, well notify you in advance if there's any delay or if we're able to ship earlier than scheduled.
Most products on our website fall under one of 2 types of warranty coverage:
1. Warranty Provided by the Brand / Manufacturer / Distributor / Authorized Dealer
Products listed under this type of warranty will have specific conditions outlined on the product detail page. Simply click the "Warranty" tab next to the product description to view the terms and coverage period clearly stated by the brand or distributor.
2. General Warranty by Armatha (14 Days)
If a product does not include a brand-specific warranty as described above, Armatha offers a general 14-day warranty under the following conditions:
The product has manufacturing defects or quality control issues
The product received is incorrect or does not match the description
To qualify for a claim under this general warranty:
The customer must return the item along with its original box and all included accessories, in unused condition.
Armatha will inspect and verify the issue within 15 business days of receiving the returned item.
Customers are required to record an unboxing video when opening the parcel upon delivery. This video serves as preliminary proof that the package was unopened prior to inspection.
The details above are a brief summary. For full warranty terms and conditions, please refer to: Terms & Condition
If, after reviewing our warranty terms via this link: Terms & Condition , you find that your item meets the criteria for a warranty claim, you may submit a claim request through one of the following channels:
1. Submit a claim via our Facebook Page ARMATHA FB Page Official
2. Submit a claim via our Official Line Account ARMATHA Line Official
Chat to Order is the simplest way to place an order just like how you're used to chatting via Facebook or Line.
Simply click one of the links below, depending on your preferred platform. Whether you're more comfortable using Facebook or Line, we've got you covered.
Once you click the link, you'll be redirected to our chat. From there, just send us the product name(s) and quantity youd like to order. We'll reply with a summary link containing all order details for your review. If everything looks correct, you can proceed with payment directly through the secure options provided in the link.
We currently offer Chat to Order through these 2 channels:
1. Order via Facebook Page ARMATHA FB Page Official
2. Order via Line ARMATHA Line Official
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